Incidents and maintenance reported on status page for Atto https://status.atto.co/ https://d1lppblt9t2x15.cloudfront.net/logos/2905a30b911f41863047bd5665240ea0.png https://status.atto.co/ en https://status.atto.co/incident/962415 Wed, 08 Jul 2026 18:55:00 -0000 https://status.atto.co/incident/962415#f58cc52e2273bf1410c38db9b3e562ef137536c342040a322eb7a70f2f47d5ca Incident On 8 July 2026 at approximately 04:00 UTC, we identified an issue affecting our enrichment services, including Categorisation, Affordability, and Credit Score, preventing transaction enrichment for new and refreshed consents. As these services are used by several downstream features, dependent services such as User Report, Significant Transactions, and other enrichment-based products were also impacted. The issue was fully resolved on 8 July 2026 at approximately 16:00 UTC, and all affected data has been successfully reprocessed. https://status.atto.co/incident/808223 Wed, 07 Jan 2026 16:20:00 -0000 https://status.atto.co/incident/808223#979f5cd83b3124812ea9425436db99439c4b1c6ea0b78fc1a5081bd09add72a8 Incident On Tuesday 6th of January we became aware that transactions were showing in duplicate in our Stored Data and in the Dashboard. Our developers rolled back a code change. All consents connected or refreshed between 2026-01-05 12:11Z - 2026-01-06 12:10Z were showing duplicate transactions. Consent connected after 2026-01-06 12:10Z were correct. We worked to remove the duplicate transactions and re-run the Insight Products so that calculations were not using duplicate transactions. This work was completed, and all customers affected were sent an individual email with details of the affected consent. https://status.atto.co/incident/747459 Mon, 10 Nov 2025 16:07:00 -0000 https://status.atto.co/incident/747459#b393da81af218080bd2dfa400f3718f9b9013e34c5e1bbeb439c2c5bedcef7e7 Incident Dashboard issue identified and resolved following a recent update. Service is fully restored, and no end users were affected. https://status.atto.co/incident/753668 Wed, 29 Oct 2025 12:58:00 -0000 https://status.atto.co/incident/753668#47ee71da421babde47fd11720035ca0310ad63b7394ec0d125a2479b72fc6a1e Incident The incident has now been resolved. Data is being saved as normal and refreshes can be completed successfully. https://status.atto.co/incident/753668 Wed, 29 Oct 2025 11:37:00 -0000 https://status.atto.co/incident/753668#cc798c33d52bd39bba9724874f21931e60f19afa95ba1047f4dfa44ff37b14ec Incident We want to inform you of a temporary service interruption that is currently affecting our systems. At this time, data not being saved correctly and refreshes of data are unavailable. Our development team is actively investigating the root cause and working to resolve the issue as quickly as possible. We understand how important data integrity is to your operations, and we sincerely apologise for any inconvenience this may cause. What you need to know: Issue: Data saving functionality is currently impacted and refreshes of data are unsuccessful Status: Our team is working on a fix. Next Update: We will provide an update as soon as possible We appreciate your patience and understanding. Please feel free to contact us at support@atto.co if you have any questions. https://status.atto.co/incident/747459 Mon, 20 Oct 2025 19:06:00 -0000 https://status.atto.co/incident/747459#347772576d2f20eadba198e8ffe21b659ef2823cbf980642f78169b384ed28f3 Incident This Issue is now resolved and the Hosted pages are back up and fully operational. Thank you for your patience https://status.atto.co/incident/747459 Mon, 20 Oct 2025 15:45:00 -0000 https://status.atto.co/incident/747459#bbadc2bdd644bcb464d2523385eeff82715ded2e251291cb28c5fc1028d42836 Incident We are aware of an ongoing issue affecting some hosted pages, resulting in 500 and 504 errors for certain customers. This issue is also impacting site publishing and access to the Webflow Dashboard. Our upstream provider experienced a disruption earlier today, and while services have largely recovered, we’re continuing to monitor for any remaining impact to hosted sites. Our team is actively working with Webflow to ensure full restoration of service. We’ll provide further updates as soon as more information becomes available. https://status.atto.co/incident/740524 Fri, 10 Oct 2025 08:56:00 -0000 https://status.atto.co/incident/740524#85a18221c14a4f5a04c12858c5f3448fb9c62fde50f4a415c32451f4acbfa5c3 Incident The issue with Azure Front Door (AFD) service has now been resolved. We will be reviewing Microsoft's incident report when it is available. https://status.atto.co/incident/740524 Thu, 09 Oct 2025 10:52:00 -0000 https://status.atto.co/incident/740524#2c0950e813d82e9f90090fd0a613585f3166b4345f108907d3f5253f6a074ffd Incident Azure are currently reporting issues with Azure Front Door. This is the service we use to front Connect and our API's https://azure.status.microsoft/en-gb/status This may result in Internal Server Error, delays and timeouts while connecting to our services. We will keep you updated on the status of the issue as we know more. https://status.atto.co/incident/595576 Mon, 02 Jun 2025 13:52:00 -0000 https://status.atto.co/incident/595576#cb0a76d39c979aaa0dfbfb589fac2a982d19654bd238c78d25b58fa4d6254ab3 Incident We are happy to let you know that all the old consents affected by the categorisation issue have been successfully reprocessed to add enrichments. We are also pleased to inform you that there was no loss of data or failure to connect new users during this incident. Thanks for your patience and understanding. Please feel free to contact us at support@atto.co if you have any questions. https://status.atto.co/incident/595576 Mon, 02 Jun 2025 13:10:00 -0000 https://status.atto.co/incident/595576#7fe5baaad36116d280b79fb20f7e3e19930744f99e57da64de46bef30b8001bc Incident We are pleased to inform you that the issue with categorisation is now fixed. This means all new consents will be categorised as expected and as for the old consents affected by this issue, they are being reprocessed to add enrichments (categorisation, affordability, financial health, income verification) and we will provide another update once this process is complete. We apologise for any inconveniences caused. Please feel free to contact us at support@atto.co if you have any questions. We are actively investigating this issue and working to resolve it as soon as possible. We will provide further updates when we have more information. Please feel free to contact us at support@atto.co if you have any questions. https://status.atto.co/incident/595576 Mon, 02 Jun 2025 09:45:00 -0000 https://status.atto.co/incident/595576#527ce096633d742d439217af531325b399460a04f91a657d67e5121749b22e00 Incident We currently have a high-priority incident where transactions are not being categorised. This is also causing the affordability and income verification insights to fail. Data is still being retrieved and stored on the dashboard, but not being categorised. We are actively investigating this issue and working to resolve it as soon as possible. We will provide further updates when we have more information. Please feel free to contact us at support@atto.co if you have any questions. https://status.atto.co/maintenance/528276 Fri, 14 Mar 2025 15:28:57 -0000 https://status.atto.co/incident/528276#26f49e020384f6b6671251a1cd03e9790a56445fe4b7bf324e184c1bfad063bf Maintenance We would like to inform you that there will be scheduled downtime on Sunday, 23rd March at 7 PM, lasting approximately 30 minutes. During this period, enhancements will be applied to the underlying databases. As a result, end users will be unable to connect to UK banks via Connect, and any data refreshes will also fail. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our system. If you encounter any issues or have questions, please do not hesitate to contact us at support@atto.co. Thank you for your cooperation. https://status.atto.co/maintenance/404075 Fri, 26 Jul 2024 13:39:42 -0000 https://status.atto.co/incident/404075#74b217d8eb3d7c705cd39d28d711d7203ba5a7599ac6b07466ef4d5207ebe624 Maintenance This is to inform you about a scheduled maintenance on our backend systems. This will only affect customers on our UK environment. Maintenance Schedule: Date: Saturday, 3rd August Duration: Approximately 30-45 minutes Disruption of Service: UTC: Saturday, 3rd August 23:00 - Sunday, 4th August 00:00 BST: Sunday, 4th August 00:00 - 01:00 Impact: During this period, our services will be temporarily unavailable. This includes: Connect: Intermittent errors. APIs: Data will not be accessible. We apologize for any inconvenience this may cause and appreciate your understanding and support. If you have any questions, please contact us at support@atto.co. https://status.atto.co/maintenance/397301 Fri, 12 Jul 2024 15:12:56 -0000 https://status.atto.co/incident/397301#6e3bec019edbfe5391a11c8a95594f6ef8074ad065377be741e0170bb0b1f1cd Maintenance During this window, the Capital One Open Banking API endpoints and Online Banking platform will be unavailable due to essential maintenance. The Capital One Mobile Application will remain available. https://status.atto.co/maintenance/397300 Fri, 12 Jul 2024 15:11:26 -0000 https://status.atto.co/incident/397300#d301cb17c814c53d5e01333eae35b5e36165169d9c1a41930593f04d0fa0c7c8 Maintenance Tesco Bank would like to advise that there will be disruption to their Open Banking APIs between 11pm on 22 July and 5am BST on 23 July due to planned maintenance. During this time, there may be disruption to APIs for Credit Card products. Additionally, customers will be unable to authorise consents for any products. No alternative access methods will be available, and transactions will not be queued. https://status.atto.co/maintenance/196191 Thu, 13 Apr 2023 17:00:00 -0000 https://status.atto.co/incident/196191#93e5069be21dcdeb5e181911d0d6bcdf0285f876c593cc95631d7d4bd6fb97cf Maintenance We are reorganizing our platform systems to allow for greater scalability going forward. There may be some minor downtime during the maintenance window as systems are moved across to their new home.