Incidents reported on status page for Atto https://status.atto.co/ https://d1lppblt9t2x15.cloudfront.net/logos/2905a30b911f41863047bd5665240ea0.png https://status.atto.co/ en https://status.atto.co/incident/595576 Mon, 02 Jun 2025 13:52:00 -0000 https://status.atto.co/incident/595576#cb0a76d39c979aaa0dfbfb589fac2a982d19654bd238c78d25b58fa4d6254ab3 We are happy to let you know that all the old consents affected by the categorisation issue have been successfully reprocessed to add enrichments. We are also pleased to inform you that there was no loss of data or failure to connect new users during this incident. Thanks for your patience and understanding. Please feel free to contact us at support@atto.co if you have any questions. https://status.atto.co/incident/595576 Mon, 02 Jun 2025 13:10:00 -0000 https://status.atto.co/incident/595576#7fe5baaad36116d280b79fb20f7e3e19930744f99e57da64de46bef30b8001bc We are pleased to inform you that the issue with categorisation is now fixed. This means all new consents will be categorised as expected and as for the old consents affected by this issue, they are being reprocessed to add enrichments (categorisation, affordability, financial health, income verification) and we will provide another update once this process is complete. We apologise for any inconveniences caused. Please feel free to contact us at support@atto.co if you have any questions. We are actively investigating this issue and working to resolve it as soon as possible. We will provide further updates when we have more information. Please feel free to contact us at support@atto.co if you have any questions. https://status.atto.co/incident/595576 Mon, 02 Jun 2025 09:45:00 -0000 https://status.atto.co/incident/595576#527ce096633d742d439217af531325b399460a04f91a657d67e5121749b22e00 We currently have a high-priority incident where transactions are not being categorised. This is also causing the affordability and income verification insights to fail. Data is still being retrieved and stored on the dashboard, but not being categorised. We are actively investigating this issue and working to resolve it as soon as possible. We will provide further updates when we have more information. Please feel free to contact us at support@atto.co if you have any questions. https://status.atto.co/ Tue, 29 Apr 2025 15:38:44 +0000 https://status.atto.co/#16e561267c097ddbe1ede2aff5fd421c03aae49b9339b6695e94d6608794c83d Stored Data API [US] recovered https://status.atto.co/ Tue, 29 Apr 2025 15:35:28 +0000 https://status.atto.co/#16e561267c097ddbe1ede2aff5fd421c03aae49b9339b6695e94d6608794c83d Stored Data API [US] went down https://status.atto.co/ Tue, 29 Apr 2025 11:46:20 +0000 https://status.atto.co/#9e5562934668e2f6e2e1d30b62faedfb756d7e37f4fb733ec6bb7f1e573bf6d6 Bank Data API [US] recovered https://status.atto.co/ Tue, 29 Apr 2025 11:44:08 +0000 https://status.atto.co/#9e5562934668e2f6e2e1d30b62faedfb756d7e37f4fb733ec6bb7f1e573bf6d6 Bank Data API [US] went down https://status.atto.co/incident/528276 Sun, 23 Mar 2025 18:30:46 +0000 https://status.atto.co/incident/528276#25881baadd642d647836d08a3fd5ec2b0279f7b86df4af10a29df3a7cad4a637 Maintenance completed https://status.atto.co/incident/528276 Sun, 23 Mar 2025 18:30:46 +0000 https://status.atto.co/incident/528276#25881baadd642d647836d08a3fd5ec2b0279f7b86df4af10a29df3a7cad4a637 Maintenance completed https://status.atto.co/incident/528276 Sun, 23 Mar 2025 18:30:46 +0000 https://status.atto.co/incident/528276#25881baadd642d647836d08a3fd5ec2b0279f7b86df4af10a29df3a7cad4a637 Maintenance completed https://status.atto.co/incident/528276 Sun, 23 Mar 2025 18:00:46 -0000 https://status.atto.co/incident/528276#26f49e020384f6b6671251a1cd03e9790a56445fe4b7bf324e184c1bfad063bf We would like to inform you that there will be scheduled downtime on Sunday, 23rd March at 7 PM, lasting approximately 30 minutes. During this period, enhancements will be applied to the underlying databases. As a result, end users will be unable to connect to UK banks via Connect, and any data refreshes will also fail. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our system. If you encounter any issues or have questions, please do not hesitate to contact us at support@atto.co. Thank you for your cooperation. https://status.atto.co/incident/528276 Sun, 23 Mar 2025 18:00:46 -0000 https://status.atto.co/incident/528276#26f49e020384f6b6671251a1cd03e9790a56445fe4b7bf324e184c1bfad063bf We would like to inform you that there will be scheduled downtime on Sunday, 23rd March at 7 PM, lasting approximately 30 minutes. During this period, enhancements will be applied to the underlying databases. As a result, end users will be unable to connect to UK banks via Connect, and any data refreshes will also fail. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our system. If you encounter any issues or have questions, please do not hesitate to contact us at support@atto.co. Thank you for your cooperation. https://status.atto.co/incident/528276 Sun, 23 Mar 2025 18:00:46 -0000 https://status.atto.co/incident/528276#26f49e020384f6b6671251a1cd03e9790a56445fe4b7bf324e184c1bfad063bf We would like to inform you that there will be scheduled downtime on Sunday, 23rd March at 7 PM, lasting approximately 30 minutes. During this period, enhancements will be applied to the underlying databases. As a result, end users will be unable to connect to UK banks via Connect, and any data refreshes will also fail. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our system. If you encounter any issues or have questions, please do not hesitate to contact us at support@atto.co. Thank you for your cooperation. https://status.atto.co/incident/404075 Sat, 03 Aug 2024 23:00:00 +0000 https://status.atto.co/incident/404075#7a27285925d51c7bba7930bd19ab152f12062de54672351cd5c074f0059dedc2 Maintenance completed https://status.atto.co/incident/404075 Sat, 03 Aug 2024 23:00:00 +0000 https://status.atto.co/incident/404075#7a27285925d51c7bba7930bd19ab152f12062de54672351cd5c074f0059dedc2 Maintenance completed https://status.atto.co/incident/404075 Sat, 03 Aug 2024 23:00:00 +0000 https://status.atto.co/incident/404075#7a27285925d51c7bba7930bd19ab152f12062de54672351cd5c074f0059dedc2 Maintenance completed https://status.atto.co/incident/404075 Sat, 03 Aug 2024 23:00:00 +0000 https://status.atto.co/incident/404075#7a27285925d51c7bba7930bd19ab152f12062de54672351cd5c074f0059dedc2 Maintenance completed https://status.atto.co/incident/404075 Sat, 03 Aug 2024 22:00:00 -0000 https://status.atto.co/incident/404075#74b217d8eb3d7c705cd39d28d711d7203ba5a7599ac6b07466ef4d5207ebe624 This is to inform you about a scheduled maintenance on our backend systems. This will only affect customers on our UK environment. Maintenance Schedule: Date: Saturday, 3rd August Duration: Approximately 30-45 minutes Disruption of Service: UTC: Saturday, 3rd August 23:00 - Sunday, 4th August 00:00 BST: Sunday, 4th August 00:00 - 01:00 Impact: During this period, our services will be temporarily unavailable. This includes: Connect: Intermittent errors. APIs: Data will not be accessible. We apologize for any inconvenience this may cause and appreciate your understanding and support. If you have any questions, please contact us at support@atto.co. https://status.atto.co/incident/404075 Sat, 03 Aug 2024 22:00:00 -0000 https://status.atto.co/incident/404075#74b217d8eb3d7c705cd39d28d711d7203ba5a7599ac6b07466ef4d5207ebe624 This is to inform you about a scheduled maintenance on our backend systems. This will only affect customers on our UK environment. Maintenance Schedule: Date: Saturday, 3rd August Duration: Approximately 30-45 minutes Disruption of Service: UTC: Saturday, 3rd August 23:00 - Sunday, 4th August 00:00 BST: Sunday, 4th August 00:00 - 01:00 Impact: During this period, our services will be temporarily unavailable. This includes: Connect: Intermittent errors. APIs: Data will not be accessible. We apologize for any inconvenience this may cause and appreciate your understanding and support. If you have any questions, please contact us at support@atto.co. https://status.atto.co/incident/404075 Sat, 03 Aug 2024 22:00:00 -0000 https://status.atto.co/incident/404075#74b217d8eb3d7c705cd39d28d711d7203ba5a7599ac6b07466ef4d5207ebe624 This is to inform you about a scheduled maintenance on our backend systems. This will only affect customers on our UK environment. Maintenance Schedule: Date: Saturday, 3rd August Duration: Approximately 30-45 minutes Disruption of Service: UTC: Saturday, 3rd August 23:00 - Sunday, 4th August 00:00 BST: Sunday, 4th August 00:00 - 01:00 Impact: During this period, our services will be temporarily unavailable. This includes: Connect: Intermittent errors. APIs: Data will not be accessible. We apologize for any inconvenience this may cause and appreciate your understanding and support. If you have any questions, please contact us at support@atto.co. https://status.atto.co/incident/404075 Sat, 03 Aug 2024 22:00:00 -0000 https://status.atto.co/incident/404075#74b217d8eb3d7c705cd39d28d711d7203ba5a7599ac6b07466ef4d5207ebe624 This is to inform you about a scheduled maintenance on our backend systems. This will only affect customers on our UK environment. Maintenance Schedule: Date: Saturday, 3rd August Duration: Approximately 30-45 minutes Disruption of Service: UTC: Saturday, 3rd August 23:00 - Sunday, 4th August 00:00 BST: Sunday, 4th August 00:00 - 01:00 Impact: During this period, our services will be temporarily unavailable. This includes: Connect: Intermittent errors. APIs: Data will not be accessible. We apologize for any inconvenience this may cause and appreciate your understanding and support. If you have any questions, please contact us at support@atto.co. https://status.atto.co/incident/397300 Tue, 23 Jul 2024 04:00:00 +0000 https://status.atto.co/incident/397300#f6757e85184ca90f962c5f7679c37c5d62bdf448c494d0932f0aa4059173ef2a Maintenance completed https://status.atto.co/incident/397300 Tue, 23 Jul 2024 04:00:00 +0000 https://status.atto.co/incident/397300#f6757e85184ca90f962c5f7679c37c5d62bdf448c494d0932f0aa4059173ef2a Maintenance completed https://status.atto.co/incident/397300 Mon, 22 Jul 2024 22:00:00 -0000 https://status.atto.co/incident/397300#d301cb17c814c53d5e01333eae35b5e36165169d9c1a41930593f04d0fa0c7c8 Tesco Bank would like to advise that there will be disruption to their Open Banking APIs between 11pm on 22 July and 5am BST on 23 July due to planned maintenance. During this time, there may be disruption to APIs for Credit Card products. Additionally, customers will be unable to authorise consents for any products. No alternative access methods will be available, and transactions will not be queued. https://status.atto.co/incident/397300 Mon, 22 Jul 2024 22:00:00 -0000 https://status.atto.co/incident/397300#d301cb17c814c53d5e01333eae35b5e36165169d9c1a41930593f04d0fa0c7c8 Tesco Bank would like to advise that there will be disruption to their Open Banking APIs between 11pm on 22 July and 5am BST on 23 July due to planned maintenance. During this time, there may be disruption to APIs for Credit Card products. Additionally, customers will be unable to authorise consents for any products. No alternative access methods will be available, and transactions will not be queued. https://status.atto.co/incident/397301 Sun, 14 Jul 2024 06:00:00 +0000 https://status.atto.co/incident/397301#b21b5e77cef4f4c7450e1b47a1a2a92ec2a39683fcbf07f4405c2cfd789e83d1 Maintenance completed https://status.atto.co/incident/397301 Sun, 14 Jul 2024 06:00:00 +0000 https://status.atto.co/incident/397301#b21b5e77cef4f4c7450e1b47a1a2a92ec2a39683fcbf07f4405c2cfd789e83d1 Maintenance completed https://status.atto.co/incident/397301 Sun, 14 Jul 2024 01:00:00 -0000 https://status.atto.co/incident/397301#6e3bec019edbfe5391a11c8a95594f6ef8074ad065377be741e0170bb0b1f1cd During this window, the Capital One Open Banking API endpoints and Online Banking platform will be unavailable due to essential maintenance. The Capital One Mobile Application will remain available. https://status.atto.co/incident/397301 Sun, 14 Jul 2024 01:00:00 -0000 https://status.atto.co/incident/397301#6e3bec019edbfe5391a11c8a95594f6ef8074ad065377be741e0170bb0b1f1cd During this window, the Capital One Open Banking API endpoints and Online Banking platform will be unavailable due to essential maintenance. The Capital One Mobile Application will remain available. https://status.atto.co/incident/196191 Thu, 13 Apr 2023 19:00:00 +0000 https://status.atto.co/incident/196191#c414c0461bc2fbc4666eca6f816e14c1c6a116c41d4888f2ce02947905a16505 Maintenance completed https://status.atto.co/incident/196191 Thu, 13 Apr 2023 19:00:00 +0000 https://status.atto.co/incident/196191#c414c0461bc2fbc4666eca6f816e14c1c6a116c41d4888f2ce02947905a16505 Maintenance completed https://status.atto.co/incident/196191 Thu, 13 Apr 2023 17:00:00 -0000 https://status.atto.co/incident/196191#93e5069be21dcdeb5e181911d0d6bcdf0285f876c593cc95631d7d4bd6fb97cf We are reorganizing our platform systems to allow for greater scalability going forward. There may be some minor downtime during the maintenance window as systems are moved across to their new home. https://status.atto.co/incident/196191 Thu, 13 Apr 2023 17:00:00 -0000 https://status.atto.co/incident/196191#93e5069be21dcdeb5e181911d0d6bcdf0285f876c593cc95631d7d4bd6fb97cf We are reorganizing our platform systems to allow for greater scalability going forward. There may be some minor downtime during the maintenance window as systems are moved across to their new home.