We are pleased to confirm that some of our services have now recovered. We are once again able to receive emails through our support@atto.co mailbox and access Outlook.

This means our customer support communications are gradually returning to normal, and you can now contact our support team through the usual email address.

We will continue to monitor the situation and provide further updates as our services fully recover.

Thank you for your patience and understanding.

Hello,
As you may be aware, Microsoft is currently experiencing a widespread service incident affecting Microsoft 365 applications, including Outlook and Microsoft Teams.
Microsoft is continuing its recovery efforts. While capacity has not yet returned to normal levels, there are early signs of stabilisation.

Impact on our services
We would like to reassure you that this incident is not affecting our core services. The following are all operating as normal:

Bank account connections
Data retrieval and processing
Dashboard access and functionality
Our APIs
Our email invitation API and emails sent via the dashboard continue to operate and are successfully sending emails. However, due to the ongoing Microsoft incident, some recipients may experience delays in receiving these emails, depending on their email provider.

Contacting our team
Unfortunately, we are currently unable to receive emails at our individual email addresses or through our support desk via Zendesk. For any urgent queries or communications, please contact us at:
gilliantweedietheidco@gmail.com
Any messages received at this address will be forwarded internally to the appropriate team member to ensure they are dealt with as quickly as possible.

Further updates
We are monitoring the situation closely and awaiting further updates from Microsoft. We will share any relevant developments as soon as more information becomes available.

We apologise for any inconvenience this may cause and appreciate your patience and understanding while Microsoft works to fully restore its services.