Previous incidents

We are pleased to confirm that some of our services have now recovered. We are once again able to receive emails through our support@atto.co mailbox and access Outlook.

This means our customer support communications are gradually returning to normal, and you can now contact our support team through the usual email address.

We will continue to monitor the situation and provide further updates as our services fully recover.

Thank you for your patience and understanding.

Halifax is transitioning its digital banking services to Lloyds. As part of this change, all new Open Banking connections will need to be established through Lloyds instead of Halifax from 04/11/2026.

Impact on existing connections:

Existing Halifax Open Banking connections will not be affected by this change and can continue to be refreshed as normal until their current consent expires.
No changes to existing Halifax sort codes, account numbers or debit card numbers will occur as a result ...

On 28 September 2026 at approximately 09:00 UTC, we identified an issue affecting our Inter Account Transfers service, preventing transfers being detected correctly. As the data produced Inter Account Transfers is relied upon by downstream features including Affordability, Verified Income, these were also affected for customers who have Inter Account Transfers enabled.
The issue was fully resolved on 28 September 2026 at approximately 10:39 UTC, normal service has resumed, and all affected co...